Total Confidence Coverage™
Comprehensive after-sales hardware protection.
Confidence That Lasts Long After Your Purchase
At TOURACK, we believe exceptional customer service doesn’t end when your order arrives.
That’s why we created Total Confidence Coverage™, our commitment to standing behind the products we sell and providing additional peace of mind beyond the day of purchase.
When you invest in your music, your studio, your business, or your creative journey, you deserve a retailer that’s committed to supporting you every step of the way.
Our Commitment
Many qualifying products purchased from TOURACK include our 2-Year TOURACK Warranty, providing additional coverage and support designed to give you confidence in your purchase.
Combined with TOURACK Total Care™, our complimentary lifetime technical support program, we’re here to help you long after your equipment arrives.
What’s Covered
Depending on the product category and warranty terms, Total Confidence Coverage™ may include:
Manufacturing Defects
Coverage for qualifying manufacturing defects that occur during the applicable warranty period.
Component Failures
Protection against eligible component failures resulting from normal use under the terms of the applicable warranty.
Repair or Replacement
When a covered issue occurs, we’ll work with you to determine the most appropriate solution, which may include repair, replacement, manufacturer service, or another suitable resolution.
Warranty Claim Assistance
Our team will guide you through the warranty process, coordinate with manufacturers when appropriate, and help make the experience as smooth as possible.
Manufacturer Warranties
Many products also include a manufacturer’s warranty.
Where applicable, TOURACK will assist customers in obtaining warranty service from the manufacturer while continuing to provide support through TOURACK Total Care™.
Coverage Varies by Product
Because different manufacturers and product categories have unique warranty requirements, warranty coverage may vary depending on the product purchased.
Complete warranty details, coverage periods, exclusions, and claim procedures are provided within each product category’s warranty policy.
We’re Here When You Need Us
If you ever experience a problem with your purchase, we’re here to help.
Our team will work with you to understand the issue, explain your available options, and help you reach the best possible resolution.
Because at TOURACK, we believe confidence shouldn’t end at checkout.
It should last throughout your ownership experience.
- ✅ 2-year warranty on most products (double the industry standard)
- ✅ Covers manufacturing defects & component failures
- ✅ Free repair or replacement
- ✅ Easy warranty claims via phone or email
- ✅ Extended warranty options available
✅ Your gear is protected. That's the TOURACK promise.